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Online Shipping & Returns

Shipping and Delivery

KraftMaid can only ship to valid street addresses and cannot ship to P.O. Boxes or APO/FPO.

KraftMaid door samples are made to order; please allow 7-10 days for production plus shipping time.


Standard Shipping - Ground

Standard shipping is included in the cost of the sample. Shipping time is approximately 3-5 business days to most cities within the continental United States. For residents of Hawaii, Alaska or Puerto Rico, a $10 charge will be added to the cost of the door. Shipping time is approximately 5-7 business days.


Order Cancellations

If you have any questions regarding this order please call us at 1-888-562-7744. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned.  Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below.


Return Policy

You can cancel items or orders that haven't entered the shipping process yet by contacting Customer Care at  1-888-562-7744. 

No returns are accepted for finish chips or door samples. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final.

You may return other items in their original condition within 30 days of receipt of this shipment. Product must be shipped back or post marked prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that meets this condition. KraftMaid can only refund shipping costs if the return is a result of our error. Touch-up paints kits, fill sticks, and pens are not eligible for returns, all sales on these items are final.

Credit cannot be issued without the following completed information:

Reason for Return:

Order P.O. #:

    Customer Choice


    Incorrect Item Received


    Arrived Damaged/Defective





Zip Code:



Additional Comments:


Packaging Your Return

Please fill out the return information and your packing slip with your return.
Guidelines for Proper Packaging:

  Wrap items separately and securely
  Use adequate cushioning material
  Use a rigid carton
  Apply strong tape designed for shipping (do not use string)
  Attach a single address label with a clear and complete delivery and return address

For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

Return address:

                KraftMaid Cabinetry

                Attn: Customer Care

15535 South State Ave

Middlefield, OH 44062

Problems, Questions, Suggestions?

If you have any questions regarding this order please call us at 1-888-562-7744