Delivery Status FAQ


The latest updates and information about KraftMaid® delivery times.

 

What is the current KraftMaid delivery time?

Customers should expect 15-16 weeks to receive their order.


How does that compare to normal delivery times?

Normal production lead time – the period between order confirmation and when a finished product leaves our factory – is about three weeks. Our current production lead time is 11 weeks. Shipping accounts for the rest of the time for delivery.


Why the delay?

The country is in the middle of a major home renovation boom. We’re thrilled that so many homeowners are choosing KraftMaid for their projects. Unfortunately, this swell in orders has come at the same time our entire industry is facing labor and supply chain challenges that began during the pandemic.


Can’t you just work faster?

It’s not only an issue of building cabinets – it’s getting them to their final destinations too. Many of our transportation and logistics partners are facing delays of their own. Complications in scheduling deliveries, constraints at distribution centers and a driver shortage are adding to the total delivery time.


So, what is KraftMaid doing about it?

We know remodeling a kitchen or bathroom is a big endeavor. We’re very sorry for the inconveniences and stress you may be experiencing from these delays. Please know we’re working hard to get back on track and to get you the room you’ve been dreaming of.

  • We’re running around the clock at our Middlefield, Ohio, assembly plant to complete orders as quickly as possible. Week after week, our manufacturing team members have been putting in hours of overtime in an effort to bring delivery times down.
  • While we’ve already welcomed hundreds of new KraftMaid associates this year, we’re aggressively recruiting additional supervisors, skilled workers and support staff to expand our labor force, increase our production volume and improve our service levels. (Rest assured, we’re not going to rush any training that would impact the quality and craftsmanship of our cabinetry.)
  • We’re leveraging all available supplier and transportation options to expedite production and delivery.

What should I do if I already placed my order?

We understand you’re excited to see your new room come to life. Please be patient. We recommend you don’t demo your existing kitchen or bath until you receive your order. It’s far easier to live with a house full of boxes waiting for installation than to live in a house without a working kitchen or bath.


What if I’m ready to place an order?

Go ahead! We welcome the opportunity to make your project one you’ll love for a lifetime. Just remember that we’ll build your cabinetry to the exact details in your order. There are no pre-finished doors or pre-assembled cases in our inventory. We’ll start working on your order as soon as we can.


Where can I get more info?

Visit this FAQ page for the latest updates on our progress. Check your email inbox for messages about your order status. And track your order on our website to see when your order moves to manufacturing and then delivery. (Have your purchase invoice/order number handy before you go.)